Onam is one of the busiest business seasons in Kerala. Brands prepare campaigns, offers, store displays, social media contents and sales teams to make the most of the festive demand. But there is another side of the season that deserves equal attention: reputation management. During peak season, stores become crowded, deliveries may take longer, customer queries increase, and employees work under greater pressure. Even a brand that normally delivers an excellent customer expe

Marketing has changed. Today, it can make an average product look extraordinary. A great campaign, the right creators, strong storytelling, and enough reach can put almost any product into people's hands. In fact, every creative advertising agency plays a role in helping consumers discover products and categories they may never have explored otherwise. But Here's What Happens Next Once people start using products in that category, they become more aware. They compare. They di

Every now and then, a brand suddenly seems to be everywhere. Comet. One8. And so many new D2C brands. People look at them and think, "They grew so fast." Maybe they did. But what we usually don't see are the months—and often years—that came before. The product wasn't built overnight. The brand wasn't figured out overnight. The influencer network wasn't created overnight. The trust wasn't earned overnight. All of that happened quietly, long before the noise. By the time we not

Brand strategy is usually written as a list of what to do. The best brands write the opposite list. Right now, every brand is watching the same things. The trending audio. The viral format. The reel that just hit two million views. The meme everyone's recreating this week. And the temptation is the same everywhere — if it's working for them, it should work for us. We need those numbers too. So the heritage brand suddenly tries to sound young. The premium brand suddenly does m